Your privacy is our priority. This document transparently explains how m99my collects, uses, stores and protects your personal data — in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important Note: This Privacy Policy describes how m99my collects and handles data. By registering and using the m99my platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, our team is ready to assist via support@m99my.click or live chat 24/7.
M99my ("we", "the platform") is an online betting and gaming platform operator running under the official website m99my.click, serving users in Malaysia. We understand that your trust begins with the confidence that your personal information is in safe hands.
This Privacy Policy was drafted in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA 2010) and international best practices in data protection. It describes the types of data we collect, the purposes for collection, how data is used, who may have access to it, the security measures we take, and your rights as a data subject.
Privacy is not just a box for m99my to tick — it is fundamental to how we run our business. From the moment you register an account through every financial transaction you make, we ensure your data is handled with care, stored securely, and never used for any purpose you have not consented to.
M99my only collects data that is strictly necessary for the purposes stated in this policy. We do not gather excessive information and are committed to minimising the personal data footprint stored in our systems.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad number, date of birth | Age verification & KYC |
| Contact | Email, phone number | Communication & Login |
| Financial | Bank account, eWallet | Deposits & withdrawals |
| Technical | IP address, browser | Security & anti-fraud |
| Usage | Game history, clicks | Platform improvements |
| Marketing | Promotional preferences | Relevant offers (with consent) |
Every piece of data we collect has a clear and lawful purpose. m99my will not use your data for any purpose not stated in this policy without first obtaining your consent.
m99my applies a "data minimisation" principle — we only collect what is strictly necessary and do not retain data longer than needed. This is one of the ways we maintain the trust of our members.
M99my does not sell, rent, or trade your personal data to any third party for marketing purposes. Full stop. This is our absolute commitment. That said, there are limited situations where data may be shared with certain parties, all for legitimate purposes:
M99my works with trusted third-party technical service providers to operate the platform — including payment processing, server infrastructure, analytics, and customer support services. All providers are contractually bound to protect your data and may only use it for the specified service purposes. They are not permitted to use your data for their own purposes.
M99my may be required to disclose your personal data to the relevant authorities when mandated by Malaysian law — including the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or relevant regulatory agencies in investigations relating to financial crime, money laundering, or other unlawful activities. Such disclosures will only be made where a clear legal obligation exists.
To process your deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks, and others), the necessary transaction information will be shared with the relevant payment processor. All processors operate under their own financial security standards regulated by Bank Negara Malaysia.
Our Guarantee: m99my has never and will never sell your personal data to advertising companies, data brokers, or any party not named in this policy. If you receive any communication claiming to be from m99my but requesting personal information through unofficial channels, it is fraudulent — please contact us immediately.
Data security at m99my is not an add-on feature — it is the foundation of our entire platform. We invest continuously in security infrastructure to ensure your data is protected at every level.
Access to members' personal data within m99my's internal systems is restricted on a need-to-know basis. Only staff who require access to carry out their duties are granted permission, and all access is logged and monitored. Our automated monitoring system detects unusual access patterns and immediately alerts our security team.
In the event of a data security breach affecting your personal information, m99my is committed to notifying you within a reasonable timeframe and taking immediate action to contain and remediate the situation, in accordance with Malaysia's PDPA 2010 requirements.
M99my uses cookies and similar tracking technologies to deliver a better, more personalised experience. Cookies are small text files stored on your device by your web browser when you visit the m99my platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the m99my platform. For help with cookie settings, contact our support team.
Under the Malaysian Personal Data Protection Act 2010 and the privacy principles we uphold, you have the following rights regarding your personal data held by m99my:
To exercise any of the above rights, contact our privacy team at support@m99my.click with the subject line "Personal Data Rights Request". Please include your full name, m99my account number and details of your request. We will respond within 14 business days.
M99my does not retain your personal data for longer than is necessary for the purposes set out in this policy, or longer than required under applicable Malaysian law.
Once the retention period has expired and there is no legal requirement to keep the data any longer, your data will be securely deleted from our systems using non-recoverable deletion methods.
M99my strictly prohibits the use of our platform by anyone under 18 years of age. Our platform is not directed at minors, and we do not knowingly collect personal data from underage individuals.
If we suspect or determine that any account is owned or operated by an individual under 18 years of age, the account will be suspended immediately, all associated data will be reviewed, and appropriate action will be taken — including reporting to the relevant authorities where necessary.
To Parents & Guardians: If you believe your child who is underage has registered or used the m99my platform without your consent, please contact us immediately at support@m99my.click. We will take prompt action to close the account and delete all associated data.
M99my reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, updated legal requirements, or other legitimate business reasons. Where we make material changes, we will notify you via a prominently displayed notice on the m99my website or by email to the address registered to your account.
The "Updated" date at the top of this page will always reflect when the latest revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of the m99my platform after any amendments take effect will be considered your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they come into effect.
If you have any questions, concerns or requests regarding this Privacy Policy or how m99my handles your personal data, please do not hesitate to contact us through the following channels:
We also encourage you to read Terms & Conditions and page Responsible Gaming to understand the full framework of our protections and our commitment to m99my members.
This Privacy Policy is governed by Malaysian law. Any privacy dispute that cannot be resolved directly with m99my may be referred to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
Six layers of protection keeping your personal data secure at all times on the m99my platform
All data transmitted between your device and m99my's servers is encrypted with 256-bit SSL — the same technology used by Maybank and CIMB. No one can intercept or read your data in transit.
M99my operates in full compliance with the Malaysian Personal Data Protection Act 2010. This means you have clearly defined legal rights over your data — including the right to access, rectify, and delete it.
Access to member data within m99my's internal systems is restricted on a need-to-know basis. All access is automatically logged and monitored. No staff member may access your data without a legitimate business reason and proper documentation.
M99my has never and will never sell, rent or trade your personal data to advertising companies, data brokers or any third party for profit. Your data belongs to you — it is not a business asset of ours.
You can access, amend, or request deletion of your data at any time. Marketing notification preferences can be managed directly from your account. We give you full control over how your data is used.
Have concerns about your data? m99my's support team is available 24 hours a day in Bahasa Melayu. Privacy-related enquiries are treated as high priority and responded to within two business days.
With 256-bit SSL protection, PDPA compliance, and an unwavering commitment to your privacy, m99my is the Malaysian online betting platform you can trust with complete confidence.